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KAY Jewelers, located at 6501 N Grape Rd., Ste. 298, Mishawaka, IN 46545, is a prominent choice for those seeking to create a unique engagement ring. The store operates in St. Joseph County and is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Prospective customers can reach the store at (574) 272-9700.
With a focus on engagement ring creation, KAY Jewelers offers a variety of services including custom and special orders, jewelry maintenance and repair, and diamond upgrades. Customers appreciate the hand-selected diamonds and the commitment to quality that has been part of their legacy since 1916. The knowledgeable staff assists patrons in designing one-of-a-kind pieces tailored to personal preferences.
Overall Sentiment from Online Customer Reviews:
The general atmosphere regarding KAY Jewelers is mixed, with a notable divergence in feedback from customers. Positive sentiments are primarily focused on the helpful and friendly nature of the staff, while negative sentiments often criticize inconsistent service and the handling of repairs. Overall, customer sentiment appears to be approximately 50% Positive, 20% Neutral, and 30% Negative.
Best Review:
A satisfied customer expressed appreciation for the knowledgeable guidance and assistance they received while exploring engagement ring options, highlighting the staff's friendliness and expertise.
Worst Review:
A less favorable review detailed significant frustrations regarding the service and management, particularly in handling warranty claims and repairs, leaving the customer feeling undervalued despite their long-term loyalty.
Store Hours:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 60%
Total Customer Feedback Reviewed: 156
Store Phone Number: (574) 272-9700
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