Kay Jewelers Valley Mall, Harrisonburg, VA

KAY Jewelers in Harrisonburg, VA, located at 1925 E Market St, Unit 328, offers a diverse selection of fine jewelry, specializing in engagement rings and custom services. Customers will appreciate the extensive array of options available, as well as the dedicated jewelry maintenance and repair services. The staff, including notable team members like Diana and Andrew, are frequently praised for their exceptional service and willingness to go above and beyond to assist customers.

Operating in Rockingham County, this jewelry store provides a welcoming atmosphere for those shopping for engagement rings or looking to create unique pieces. Customers can expect professionalism, with many reviews highlighting the positive experiences with the staff's helpfulness and knowledge.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The store has garnered a total of 61 reviews, resulting in a balanced perception among consumers. Approximately 60% of reviews reflect positive sentiments towards the store's service and product offerings, while 20% express neutral feelings. However, about 20% showcase negative experiences regarding staff interactions and product issues.

Best Review:
Vickie commended the welcoming atmosphere and the familial feel imparted by the store manager, emphasizing the attentive service that made her feel valued during her visit.

Worst Review:
Andrea expressed significant disappointment with the staff's lack of care during the resizing process of her engagement ring, citing unprofessional treatment and a disorganized approach to customer service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.