Kay Jewelers, located at 3127 E First Street, Vidalia, GA 30474, is a prominent jewelry store known for its expertise in engagement ring creation and exceptional customer service. The store is open Monday to Saturday from 10 AM to 8 PM, Sunday from 12 PM to 6 PM, and can be reached at (912) 537-4629.

The store offers a wide selection of engagement rings, wedding bands, and other fine jewelry, along with personalized services like custom design and jewelry repair. Customers appreciate the knowledgeable and friendly staff, who create a welcoming atmosphere for shoppers. Positive sentiments highlight the great service and selection available, with many praising the staff for their professionalism and assistance in finding the perfect piece.

However, there have been some criticisms regarding customer service issues, particularly with management. While many have experienced excellent service, a few reviews mention dissatisfaction with the handling of specific situations.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: A customer commended the welcoming atmosphere of the store and expressed satisfaction with the knowledgeable staff, noting their efforts in helping to select the perfect engagement ring.

Worst Review: Another customer reported poor management and rude interactions, stating that their experience at this location was disappointing and expressing a desire not to return.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Monday: 10 AM - 6 PM |
| Tuesday: 10 AM - 6 PM |
| Wednesday: 10 AM - 6 PM |
| Thursday: 10 AM - 6 PM |
| Friday: 10 AM - 8 PM |
| Saturday: 10 AM - 8 PM |
| Sunday: 12 PM - 6 PM |

Staff members mentioned in reviews include the manager Arnedra and sales associate Caeleigh.