Kay Jewelers, located at 240 Commonwealth Blvd Ste 304B, Martinsville, VA 24112, is a renowned jeweler specializing in engagement ring creation and offering a range of jewelry services. Customers can reach the store at (276) 666-1004. Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

The store features a wide selection of engagement rings and offers jewelry repair services. Reviews indicate a mixed experience among customers, focusing on both positive interactions with knowledgeable staff and negative feedback on customer service.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 40%
Neutral sentiment: 20%
Negative sentiment: 40%

Positive reviews highlight the friendly and helpful demeanor of staff members, particularly pointing out specific employees like Jasmine and Heather, who have been noted for their exceptional service regarding ring creations and customer assistance. On the contrary, negative reviews frequently criticize unprofessional management and poor customer service experiences, with customers expressing dissatisfaction over long wait times and perceived attitudes of the staff.

Best Review:
A customer named Tanner praised the helpfulness and attentiveness of staff member Jasmine, appreciating her friendly approach during their visit.

Worst Review:
Donna expressed disappointment with the management's unhelpful attitude and lack of willingness to assist customers, signaling a need for improved customer service.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.