KAY Jewelers in Wallace Commons offers a range of services focused on engagement ring creation and customer care. Located at 1307 Klumac Road, Ste. E, Salisbury, NC 28147-9086, they specialize in providing a superior shopping experience that includes custom engagement rings, jewelry maintenance, and repair services. The store operates under the leadership of Tammy, the Store Manager, supported by a knowledgeable team who receive high praise for their customer service.

With a total of 64 reviews analyzed, KAY Jewelers exhibits a balanced mix of positive and negative feedback from customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 58%
- Neutral: 22%
- Negative: 20%

The establishment is appreciated for its friendly staff and personalized service. Positive reviews highlight great customer experiences and quality care in jewelry maintenance. Alternatively, negative reviews mention issues with customer service and product quality.

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Best Review:
Sahirah expressed her delight with the store, praising the staff for their friendliness and providing great service during her visit.

Worst Review:
Lisa voiced her frustration regarding her experience, feeling that the service she received was unsatisfactory and labeling it as 'livid' over her issues with product quality.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.