Kay Jewelers, located at 2332 North Telegraph Road, Unit 101, Monroe, MI 48162, is a prominent jewelry store within Monroe County offering an extensive range of services, with a special emphasis on engagement ring creation. Known for their knowledgeable staff, including notable mentions of team members like Riann and Steve, customers often report a friendly atmosphere where the staff is eager to assist in selecting the perfect engagement piece. The store is open from Monday to Saturday, 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries, they can be reached at (734) 242-8160.

The store provides various services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchanges, and appraisals. With a total of 69 reviews documented, customer experiences are generally favorable, highlighting the attentive service and dedication to customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 10%
Negative: 12%

Positive reviews often commend the exceptional customer service, with clients expressing appreciation for the staff's willingness to go above and beyond for their needs. However, some negative feedback has pointed out instances of overcharging and delays in service.

Best Review:
Olivia noted that the service at this location is consistently excellent, highlighting the friendly atmosphere and helpful staff as standout features.

Worst Review:
Kandie experienced an issue with overcharging; despite being a long-time customer, she felt her concerns were dismissed when she reached out for clarification.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|-------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff mentioned: Riann, Steve.