Kay Jewelers in Wayne County, located at 3969 Burbank Rd, Wooster, OH 44691-8520, offers a wide range of services targeting customers looking for engagement rings. This jewelry store, part of a national chain, is known for its extensive selection of engagement rings, wedding bands, and jewelry maintenance and repair. The staff is regularly praised for their exceptional customer service, highlighted by multiple positive reviews that commend their friendliness and helpfulness, with customers feeling valued during their shopping experience.

With a total of 73 reviews available, the store has a notable positive sentiment from customers, receiving approximately 85% positive feedback. Many reviewers express satisfaction with the attentive service and expertise of the staff, including specific praise for employees such as John and Karen. However, there are a few negative experiences noted, particularly concerning return policies and customer dissatisfaction regarding refunds.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours**:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members**:
- John
- Karen

Best Review:
Stephanie highlighted the exceptional staff and the overall positive shopping experience, emphasizing the helpfulness, product variety, and quality customer service provided at this location.

Worst Review:
Erik expressed disappointment about the return policy, specifically mentioning being refused a full refund despite being a longstanding customer.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.