Kay Jewelers Westgate Mall, Spartanburg SC

KAY Jewelers, located at 205 W Blackstock Rd., Ste. 170, Spartanburg, SC 29301-1383, is part of a reputable retail jewelry chain known for its significant presence in engagement ring creation and exceptional customer service. The store operates in Spartanburg County and provides a variety of services, including custom and special orders, diamond upgrades, gold exchange, and jewelry maintenance and repair. Customers appreciate the knowledgeable staff, who are described as friendly and willing to assist throughout the purchasing process.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

The total number of reviews covered is 111, which reflects a range of experiences from customers. Many reviews highlight the expertise and helpfulness of specific staff members, providing a generally positive reception regarding the services offered for engagement ring creation.

Best Review:
James praised the helpfulness of the staff, specifically noting the attentive service he received when selecting a wedding gift that required special measures for repairs. He expressed appreciation for the dedication and professionalism in handling his requests.

Worst Review:
Robert expressed dissatisfaction with his interaction with the management when he attempted to resolve an order issue. He found the manager unprofessional and claimed that his concerns were disregarded, leading to his decision not to return to the store.

Hours of Operation:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff:
No specific staff members were mentioned.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.