Smithworks Fine Jewelry, located at 361 E Kennedy St, Spartanburg, SC 29302, is a standout destination for those seeking personalized engagement ring creation and exceptional service. With a commitment of over 30 years in the jewelry industry, the store is led by owner Louis Smith, whose expertise and dedication to customer satisfaction are renowned. The knowledgeable staff offers a relaxed atmosphere for customers looking to create unique engagement rings, providing in-house custom design services, repair, and engraving. With a focus on quality, the team ensures that each piece reflects the individual's vision within their budget.

Overall, Smithworks has garnered a solid reputation among customers, accumulating a total of 738 reviews with an overall positive sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Positive reviews highlight the friendly and knowledgeable staff, exceptional craftsmanship, and quick turnaround times for custom pieces, specifically in engagement rings. Customers appreciate the personalized service and the willingness of staff to go the extra mile to ensure satisfaction. In contrast, a few criticisms have been expressed regarding communication on order timelines, with some customers experiencing delays that could have been better managed.

Best Review:
Kasey noted that after having her antique cross pendant repaired, she was extremely grateful for the professionalism and kindness shown by staff member Anna, reflecting the personalized service that Smithworks provides.

Worst Review:
Israel mentioned that while the ring he ordered showcased excellent craftsmanship, the process included several setbacks due to mix-ups with his order. However, he appreciated that the owner, Louis, promptly addressed the issues to ultimately deliver a stunning ring.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed

Staff Members:
Louis Smith