Kay Jewelers Wethersfield Shopping Plaza Wethersfield CT

KAY Jewelers located at 1055 D Silas Deane Hwy, Wethersfield, CT 06109-4217, operates at the Wethersfield Shopping Plaza in Hartford County. The store specializes in engagement and wedding rings, offering a wide selection of fine jewelry. Customers appreciate the knowledgeable staff, who provide excellent service throughout the ring creation process. Specific staff members such as Gabriella, Shawnte, and Sam have received praise for their attentiveness and helpfulness. The store provides various services, including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchange, and appraisals.

Operating Hours:
- Saturday: 10 AM - 8 PM
- Sunday: 12 PM - 6 PM
- Monday: 11 AM - 7 PM
- Tuesday: 11 AM - 7 PM
- Wednesday: 11 AM - 7 PM
- Thursday: 11 AM - 7 PM
- Friday: 10 AM - 8 PM

Overall Sentiment from Online Customer Reviews:
The sentiment from the 56 reviews indicates a high level of customer satisfaction. Positive responses make up about 90%, neutral 8%, and negative sentiments at 2%. Most customers highlight their experiences with patient and attentive staff who assist seamlessly in the engagement ring selection and customization process.

Best Review:
Jennifer commended the outstanding customer service at the Wethersfield location, specifically praising Gabriella for her caring and pressure-free approach during their ring selection.

Worst Review:
One customer expressed dissatisfaction with their last experience, mentioning that the service was not up to the usual standard they had previously encountered.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned:
- Gabriella
- Shawnte
- Sam