Sterling Jewelers, located at 965 Silas Deane Hwy, Wethersfield, CT 06109, is a well-established jewelry store known for its exceptional engagement ring creation and customer service. Founded in 1947 by owners Carla and Don Unwin, this independent retailer serves the Hartford County area with a commitment to quality and craftsmanship. The store presents an impressive selection of engagement rings, featuring a variety of diamonds and gemstones, alongside personalized service to help customers find or create their perfect ring.
Customers praise the friendly and knowledgeable staff, highlighting their dedication to understanding client needs and their expertise in jewelry design and repair. Sterling Jewelers offers an array of services, including custom jewelry design, on-premises repairs, appraisal services, and a wide selection of bridal jewelry.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%
Most reviews reflect a highly positive atmosphere, with numerous customers expressing their satisfaction with the attentive service and quality product offerings. A few negative comments have been made regarding isolated experiences, but these seem to be anomalies in an overwhelmingly positive environment.
Best Review:
Diane shared her gratitude for the exceptional service she received while having a sentimental piece of jewelry repaired, emphasizing how well the staff treated her during a difficult time, turning a cherished memory into a beautiful new creation.
Worst Review:
Kyle expressed disappointment with his experience, describing the staff as condescending while he attempted to purchase a gift, which left him feeling belittled and unwilling to return.
Hours of Operation:
| Day | Hours |
|-----------|---------------------|
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 8:00 PM |
| Friday | 9:30 AM - 5:00 PM |
| Saturday | 9:30 AM - 5:00 PM |
Staff members mentioned include Carla and Don Unwin.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 280
Store Phone Number: 8605291187
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