Kay Jewelers, located at 4013 Yellowstone Ave Ste C, Pocatello, ID 83202, is a recognized jeweler in Bannock County, specializing in engagement ring creation and jewelry repair. The store operates Monday through Thursday from 10:00 AM to 8:00 PM, Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM. Customers appreciate the helpfulness of the staff, often noting that they go above and beyond to assist in selecting the perfect engagement ring and addressing repair needs.

However, the reviews reflect a mixed atmosphere. Positive reviews laud the friendly service and quality of repairs, while negative experiences highlight issues with staff knowledge and customer service during transactions. Overall, Kay Jewelers has received 46 reviews, showing a diverse range of customer sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 67%
- Neutral: 15%
- Negative: 18%

Best Review:
Vanessa praised the helpful staff at Kay Jewelers, describing them as accommodating and attentive in assisting customers with their jewelry needs.

Worst Review:
Katie expressed her dissatisfaction, mentioning that she felt unwelcome and experienced rude behavior from the staff during her visit.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members mentioned include Vanessa and Katie.