Kelly Jewelers, located at 969 N 3050 E, Ste C-1, Saint George, UT 84790, is known for its expertise in creating custom engagement rings and providing various jewelry services. With a solid reputation for customer service, staff members such as Scott Kelly are highlighted positively for their assistance during ring customization. The store accepts walk-ins, caters to unique jewelry requests, and offers repair services, making it a go-to destination in Washington County for both buying and creating fine jewelry.
Customer reviews provide a mixed view of the jeweler. Positive sentiments stem from customers who praised the quality and craftsmanship of their custom engagement rings, noting the exceptional service received. On the other hand, several negative reviews indicate issues with customer interactions and perceived rudeness from staff regarding transactions, particularly with gold and silver sales.
Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 15%
Negative: 18%
Highlights from the reviews show a favorable experience related to engagement ring creation, while concerns were raised about customer service touches.
Best Review: Daren appreciated the vast selection and remarkable service, highlighting that the in-house jeweler efficiently resized his heirloom wedding band while he waited.
Worst Review: Vickie expressed her discontent regarding poor customer service, stating that her concerns about her ring were met with attitude and a lack of communication.
Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: Closed
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: Closed
- Friday: 10:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
Staff members mentioned include Scott Kelly.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.