Kiess Jewelry, located at 50 W Chicago St, Coldwater, MI 49036, has been a part of the Coldwater community for over 90 years. As a locally owned jeweler, Kiess Jewelry specializes in engagement ring creation, providing a wide range of services including custom designs, jewelry repair, and watch servicing. The store prides itself on its exceptional customer service, ensuring that every client feels at home while selecting the perfect piece for their special occasion. With a knowledgeable staff, including owners Brad and Patty Rockey, customers can expect personalized assistance in finding or creating unique engagement rings that suit their individual styles.

Operating hours are as follows:
- Tuesday: 9:30 AM - 5:30 PM
- Wednesday: 9:30 AM - 5:30 PM
- Thursday: 9:30 AM - 5:30 PM
- Friday: 9:30 AM - 5:30 PM
- Saturday: 9:30 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed

The store has garnered a positive reputation with a collection of 289 reviews.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 90%
Neutral sentiment: 5%
Negative sentiment: 5%

Customers have praised the friendly staff and the variety of jewelry, often highlighting the store's unique selection and personalized service. However, a few reviews pointed out issues with repair timelines and individual experiences that were less satisfactory.

Best Review:
Nicole noted the store as the only place her family buys jewelry, expressing appreciation for the polite and knowledgeable staff.

Worst Review:
Michelle expressed disappointment regarding the extended time taken for a bracelet repair, feeling sad about the delay in receiving a quote.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.