Klein's Jewelry, Festus, MO

Klein's Custom Jewelers, located at 210 E Main St, Festus, MO 63028, offers a range of services, including engagement ring creation, jewelry repair, and ring resizing. With a mission to provide quality craftsmanship, the store is operated by Arman Klein, who is praised for her knowledge of jewelry and attentive service.

The store's operating hours are as follows:
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed

In reviewing 45 customer reports, it appears that while many customers appreciate the quality of work and personalized service provided, there are notable frustrations regarding customer service experiences and communication.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 15%
- Negative: 30%

Positive reviews often highlight the excellent craftsmanship in custom pieces and the respectful demeanor of the staff. Conversely, negative feedback frequently points to issues with communication, particularly regarding service timelines and return policies.

Best Review:
A customer mentioned that they found the engagement ring reconfiguration to be exceptional and praised the owner for her fantastic work, expressing satisfaction with the quality.

Worst Review:
Another customer expressed significant frustration over a missing necklace and claimed the owner was unhelpful and dismissive during the entire process, ultimately leading to a negative impression of the store’s customer service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.