Koerber's Fine Jewelry New Albany IN

Koerber's Fine Jewelry, located at 3095 Blackiston Mill Rd, New Albany, IN 47150, is renowned for its engagement ring creation and exceptional customer service. Operating in Floyd County, this family-owned jeweler has been a staple in the area for nearly 30 years, providing an extensive selection of engagement rings, fine jewelry, custom designs, and more. Customers appreciate the knowledgeable staff, led by owner Michael Koerber and supported by team members like Dori, Mina, and Donna, who are noted for their friendly and accommodating demeanor.

With a total of 409 reviews reviewed, the consensus on Koerber's Fine Jewelry reflects a range of experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the store's exceptional service, especially in guiding customers through the engagement ring selection process. Many customers commend the staff for their attention to detail and willingness to work within budgets while ensuring a pleasant shopping experience.

Conversely, some negative reviews express dissatisfaction with product quality and transparent communication regarding pricing, particularly concerning engagement rings and appraisals.

Best Review:
April praised the team at Koerber's, specifically Mina, Whitney, and Donna, for turning her wedding set into a breathtaking piece, while also transforming her grandmother's diamond into a beautiful necklace that holds special meaning.

Worst Review:
Tom was frustrated after purchasing a ring appraised at $1800 but found it only valued at $200 when he tried to return it, leading him to advise against visiting the store.

Hours of Operation:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members Mentioned:
- Michael Koerber (Owner)
- Dori
- Mina
- Donna

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.