Portman Jewelry and Pawn, located at 602 State Street, New Albany, Indiana, offers exceptional services for those seeking custom engagement ring creation and a variety of fine jewelry options. This family-owned business, founded in 2015, is operated by Cole Portman and his father Dean Portman, alongside General Manager Jason Paulley. They pride themselves on providing top-notch customer service, specializing in custom jewelry creations, repairs, and appraisals by a certified GIA Gemologist.

The store not only features an impressive selection of engagement rings but also an extensive range of fine jewelry, including diamonds and colored stones. Their in-house jewelry repair services are noted for being both affordable and prompt, ensuring that customers receive their cherished pieces back in a timely manner.

With a review count of 161, Portman Jewelry and Pawn has garnered a stellar rating of 4.9 out of 5. The customer sentiment reflects an overwhelmingly positive experience.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 4%
Negative: 1%

Highlights from customer reviews emphasize the knowledgeable staff and the quality of products. Positive reviews commend the store's clean and organized layout, the welcoming atmosphere, and fair pricing. Customers frequently mention receiving great deals and excellent service, reinforcing the store's reputation. Some reviews mention minor inconveniences, but overall, the feedback is overwhelmingly favorable.

Best Review:
A customer highlighted the knowledgeable staff and excellent experience when seeking a custom engagement ring, noting that the staff took the time to help them find exactly what they needed.

Worst Review:
One customer expressed disappointment after arriving at the store when it was closed, indicating a lack of communication regarding operating hours.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|-----------------------|
| Thursday 10 am – 5 pm |
| Friday 10 am – 6 pm |
| Saturday 10 am – 5 pm |
| Sunday Closed |
| Monday Closed |
| Tuesday 10 am – 6 pm |
| Wednesday 10 am – 6 pm |

Staff Members:
- Cole Portman
- Dean Portman
- Jason Paulley