Profetta Jewelers, Rochester, NY

Profetta Jewelers, located at 1630 Penfield Rd, Rochester, NY 14625, is a cherished jewelry store in Monroe County, known for its personalized engagement ring creation services. Celebrating 80 years of excellence, this family-owned business has built a reputation on quality craftsmanship and attentive customer care.

Under the leadership of Dan Profetta, the third generation to run the store, clients can expect a warm atmosphere where their ideas and preferences are respected. Shoppers rave about the extensive selection of diamonds and unique designs, along with a commitment to ensuring that each piece is both beautiful and reasonably priced. The staff is frequently mentioned as friendly and knowledgeable, guiding customers through the design process with genuine enthusiasm. While most feedback is very positive, a few customers have noted minor delays in fulfillment and occasional issues with communication.

Customer Sentiment: About 85% of customers report being highly satisfied with their experience, while around 10% have shared neutral responses and 5% have raised concerns.

Opening Hours:
- Thursday: 11 AM – 6 PM
- Friday: 11 AM – 5 PM
- Saturday: 11 AM – 3 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: 11 AM – 6 PM
- Wednesday: 11 AM – 6 PM

Best Review: Juli praised Profetta Jewelers for quickly repairing an heirloom ring, noting the shop’s dedication to preserving sentimental pieces while providing efficient service.

Worst Review: Robine expressed disappointment with a prior online purchase but was ultimately pleased with the resolution offered by Dan, emphasizing attentive customer service despite the initial hiccup.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.