Lauray's The Diamond Center, located at 402 Central Ave, Hot Springs, AR 71901, offers a range of exceptional services centered on engagement ring creation and repair. Known for their family-oriented atmosphere and a rich history dating back to 1924, Lauray's specializes in custom jewelry design and has garnered a reputation for outstanding customer service. The team, including owners Toddy and Amanda Pitard, is dedicated to ensuring every customer finds the perfect piece.

With over 580 reviews, the general sentiment reflects a highly positive experience for many customers, highlighting the knowledgeable staff and the quality of their jewelry. Positive feedback includes commendations for the store's patient staff, the seamless design process for engagement rings, and an impressive selection of diamonds and gemstones. However, some reviews noted concerns about appraisals and perceived inconsistencies in service.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours:**
- Monday to Saturday: 10 AM - 5 PM
- Sunday: Closed

**Staff Members:**
- Toddy Pitard
- Amanda Pitard

Best Review:
Mark praised Lauray's for their exceptional service and helpful staff when he sought a necklace repair, emphasizing the friendly and knowledgeable interaction he had with Nick, who provided great options.

Worst Review:
Carol expressed dissatisfaction regarding an appraisal where her nicest ring decreased in value, citing a lack of explanation from the staff and feeling a mistrust towards their appraisal process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.