Mariano's Fine Jewelry and Design, Shelton WA

Mariano's Fine Jewelry and Design, recently rebranded as Mottet Fine Jewelry, is a notable establishment in Shelton, WA, located at 116 W Railroad Ave #108. With a phone number of 360-426-5811, this jewelry store has transitioned ownership and now operates under the keen guidance of Pepper Mottet, who aims to uphold the high standards and service traditions established over 24 years in the community.

The store specializes in custom engagement ring creation, offering personalized services that cater to individual preferences and styles. Although it has faced challenges due to the COVID-19 pandemic, Mottet Fine Jewelry remains committed to serving its customers with a focus on quality craftsmanship.

Overall, the sentiment from online customer reviews showcases a mixed atmosphere with a total of 16 reviews reviewed. Positive feedback highlights the professionalism and friendliness of the staff, as well as their ability to create stunning pieces and assist with custom work. However, there are notable negative comments regarding inconsistent customer service and delays in order fulfillment.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

**Opening Hours**:
Monday – Friday: 10:00 AM – 5:30 PM
2nd & 4th Saturday: 10:00 AM – 3:00 PM
Other times by appointment

**Staff Member**:
Pepper Mottet, Owner

Best Review:
A customer praised the staff for providing an exceptional experience, stating that they felt welcomed and appreciated during their visits, particularly when working with the jeweler for custom pieces.

Worst Review:
Another reviewer expressed frustration over poor customer service, claiming they received conflicting information from different employees regarding the status of their ring resizing, which left them dissatisfied.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.