Susan McLauchlan Jewelers, located at 10388 Leadbetter Rd, Ashland, VA 23005, specializes in creating exquisite engagement rings and offers a range of jewelry services. The store is known for its exceptional customer service, where staff take the time to understand clients' desires and work diligently to bring their visions to life. With features such as custom design and professional repairs, many customers have praised the owners, Susan and Bill, for their traditional craftsmanship and attention to detail.

Online reviews highlight a significant number of satisfied customers, emphasizing the friendly atmosphere and the personal touch that Susan McLauchlan Jewelers provides. Feedback indicates a strong emphasis on high-quality work, personalized service, and fair pricing. While the overall sentiment is predominantly positive, there are some mentions of less favorable interactions, particularly regarding one staff member's attitude.

Operating hours are as follows:
- Monday: Closed
- Tuesday - Friday: 10 AM - 5 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: A customer lauded the jeweler's ability to create a custom engagement ring, noting that their vision was transformed into reality with professionalism and enthusiasm.

Worst Review: One customer expressed disappointment in their experience, feeling dismissed by a staff member during a visit for an appraisal.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Susan, Bill