Tompkins Jewelers, located at 266 North Washington Highway in Ashland, Virginia, is a cherished local establishment that specializes in crafting personalized engagement rings and fine jewelry. This family-owned shop has been a part of the community since 1959, offering tailored services that include custom design, jewelry repairs, and appraisals.

The owner, Sheila Tompkins, is particularly noted for her personalized approach in helping couples design their dream rings. Customers appreciate her attentive service, as she takes the time to understand their preferences and brings their visions to life with a sense of care and creativity. Overall, feedback points to a strong reputation, with many customers praising the knowledge and friendliness of the staff. However, a few have reported experiences of delayed communication or feeling overlooked during busy periods.

Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.

Opening Hours:

- Tuesday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday and Monday: Closed

Best Review: Jodell praised Sheila for her exceptional service in repairing a wedding ring and providing professional appraisals, highlighting the welcoming atmosphere and expertise.

Worst Review: Cody mentioned a disappointing visit where he felt ignored after waiting for assistance, impacting his perception of the store’s customer service.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.