Meritage Jewelers, located at 1620 York Rd, Suite 105 in Lutherville-Timonium, MD, has emerged as a beloved destination for anyone looking to create a stunning engagement ring. Known for its warm atmosphere and exceptional customer service, this well-regarded store is proud to serve Baltimore County and the surrounding community.
The team at Meritage is led by owner Brian McCullough, along with several knowledgeable staff members, including the talented Greg, Erin, and Eileen. They work closely with customers to ensure the engagement ring design process is not only enjoyable but also tailored to meet each unique vision and budget. Many customers rave about the hands-on approach, describing how staff take the time to understand their desires and guide them through design options. You’ll also find that the store offers a wide selection of high-quality jewelry, and the warm, inviting atmosphere is enhanced by an impressive choice of refreshments, making each visit a delightful experience.
Customer Sentiment: Roughly 85% of patrons are highly satisfied with their experiences, while 10% have shared neutral feedback, and 5% have reported issues, predominantly related to wait times for certain services.
Opening Hours:
Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Best Review: Rachel commended Meritage for their excellent customer service and felt warmly welcomed by Brian, who offered great advice while she and her husband crafted their wedding bands together.
Worst Review: Martha mentioned a less-than-ideal experience, stating that she felt overlooked during her visit, with multiple staff members seemingly ignoring her and her mother-in-law.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 18