Monarch Jewelry & Gifts, located at 106 Scottsville Rd, Lafayette, TN 37083, specializes in creating stunning engagement rings tailored to meet unique customer preferences. With a dedicated and friendly staff, this jeweler actively engages with clients to provide personal attention and customized designs. The store has received positive feedback for its quality craftsmanship, reasonable prices, and trustworthy service, particularly in the realm of engagement ring creation.

With a total of 18 reviews considered, the sentiment is largely favorable, with positive experiences noted for the attentive service and craftsmanship provided. However, there are some critiques related to product returns and customer service specifics, which suggest room for improvement.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Highlight Reviews:
Best Review: A customer praised the shop for its beautiful selection of jewelry and the exceptional service provided by the staff, emphasizing their trustworthiness and attention to detail.
Worst Review: One review noted dissatisfaction regarding the response to a product exchange request, highlighting a lack of customer service during that interaction.

Operating Hours:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.