N.L. Shaw and Company, located at 50 W Main St, Mystic, CT, has built a reputation as a distinguished jeweler specializing in fine antique, estate, and unique jewelry. Opened in 1996 by Nancy Shaw, the shop offers a wide selection, particularly in engagement ring creation, blending artistry with personal service. Their knowledgeable staff is dedicated to guiding customers through the intricate process of selecting the perfect ring, offering custom design services to ensure that each piece reflects individual tastes.

Reviews from various platforms indicate a generally positive sentiment towards the services and offerings at N.L. Shaw and Company. With a total of 11 reviews analyzed, the breakdown is as follows:

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

Positive feedback often highlights the store's beautiful selection of antique rings and the helpful, patient assistance provided by the staff. Customers appreciate the personal service and attention to detail, especially when searching for wedding bands or engagement rings. However, there are some concerns regarding response times and customer service experiences, with a few negative reviews pointing towards issues like communication and timeliness.

**Opening Hours:**
- Tuesday: 10 AM – 5 PM
- Wednesday: 10 AM – 5 PM
- Thursday: 10 AM – 5 PM
- Friday: 10 AM – 5 PM
- Saturday: 10 AM – 4 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned include Nancy Shaw and Kaitlyn.

Best Review: A customer praised the stunning selection of antique rings at N.L. Shaw and Company, noting how helpful the staff was during their search for a wedding band, highlighting the personalized service that made their visit memorable.

Worst Review: Another review reflected disappointment with the customer service when a customer experienced delays in receiving their jewelry for appraisal, expressing frustration over the lack of communication and responsiveness from the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.