Osborne Jewelers, located at 15350 W McDowell Rd, Goodyear, AZ 85395, is a leading destination for engagement ring creation and exceptional jewelry services in Maricopa County. With over 143 reviews accumulated, this family-owned shop has built a reputation for its commitment to customer satisfaction and craftsmanship. Run by Ken and Joanne Osborne, the store employs a team of experienced jewelers who excel in creating custom jewelry pieces tailored to individual tastes. Customers value the personalized attention and extensive selection of diamonds available for engagement rings, and the staff is praised for their friendly and knowledgeable service.

Operating hours are:
- Monday: 10 AM - 6 PM
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 75%, Neutral sentiment: 15%, Negative sentiment: 10%. Customers consistently highlight the quality of service and the expertise of the staff, while a few express concerns over pricing and specific customer service interactions.

Best Review: A customer shared a highly positive experience regarding custom engagement ring creation, complimenting the staff's knowledge and the quality of the finished product. The customer felt the store offered excellent value and attentive service throughout the process, emphasizing their satisfaction with the overall experience.

Worst Review: Some customers have reported dissatisfaction due to unexpected costs during repairs and inconsistent communication about their orders. A particular customer noted issues with a repair process, feeling that the store did not adequately document all the items left for service, which led to confusion when picking up their pieces.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Ken Osborne
- Joanne Osborne