P. Church Jewelers, located at 54 Chelmsford St, Chelmsford, MA 01824, is a well-regarded destination for engagement ring creation and fine jewelry services in Middlesex County. With a phone number of (978) 256-1234, the store has garnered a mixed yet informative array of online reviews, resulting in a total of 27 reviews considered for this overview.
The jeweler is praised for its knowledgeable staff and personalized service, particularly from Patricia Church, who is noted for her craftsmanship and ability to create unique custom pieces. Many customers highlight the friendly atmosphere, exceptional customer service, and quality repairs. Positive sentiments reflect experiences with timely service, excellent craftsmanship, and helpful staff, resulting in approximately 70% positive sentiment.
Conversely, some reviews express dissatisfaction primarily concerning service delays, miscommunication regarding orders, and quality issues with products. Negative experiences include instances of unreturned communication and difficulty in obtaining products. This contributes to a 15% negative sentiment.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
Best Review:
Laura Jeffries commended the store for its great service and selection, emphasizing a positive experience with repairs and purchases.
Worst Review:
Keith D. recounted a frustrating experience regarding the quality of a ring setting and issues related to the store attempting to retain the original setting without clear communication.
**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 9:30 AM - 8:00 PM|
| Wednesday | 9:30 AM - 5:30 PM|
| Thursday | 9:30 AM - 8:00 PM|
| Friday | 9:30 AM - 5:30 PM|
| Saturday | 9:30 AM - 4:00 PM|
| Sunday | Closed |
**Staff Members:**
- Patricia Church
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 27