Pro Gems Jewelry operates in Rowland Heights, California, known for its exceptional engagement ring creation and customer service. The store specializes in custom-designed engagement rings, offering a unique selection of high-quality diamonds, including loose diamonds from GIA and EGL. Customers appreciate the personalized experience provided by the staff, particularly Corinne, who is known for her attentive service and expertise in diamond selection.

With a total of 41 reviews, Pro Gems boasts a strong reputation for its honest pricing and customer-oriented approach. Many customers express satisfaction with the transparency provided during the purchasing process and the craftsmanship of the jewelry.

However, some reviewers have shared concerns regarding appointment-only policies, which at times can feel exclusive or may lead to elongated wait times. Additionally, issues related to production timelines and quality assurance have been noted by a few patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Highlight Reviews:**
Best Review: A customer named Vinny praised Mindy for her professionalism and diligence throughout the engagement ring purchasing process, noting the importance of trust and satisfaction when selecting jewelry.
Worst Review: Kameron criticized the store for having misleading pricing practices and unresponsive customer service after visiting to inquire about jade jewelry.

Location: 18558 E Gale Ave Ste 118, Rowland Heights, CA 91748
Phone: (626) 810-1331

**Opening Hours:**
| Day | Hours |
|-----------|----------------|
| Monday | 12:00 PM - 7:00 PM |
| Tuesday | 12:00 PM - 7:00 PM |
| Wednesday | 12:00 PM - 7:00 PM |
| Thursday | 12:00 PM - 7:00 PM |
| Friday | 12:00 PM - 7:00 PM |
| Saturday | 12:00 PM - 7:00 PM |
| Sunday | Closed |

Staff Members: Corinne, Mindy, Patrick.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.