Pro Gems Jewelry, located at 220 W Valley Blvd #105, San Gabriel, CA 91776, has garnered significant praise, particularly for its engaging and informative approach to engagement ring creation. The store is known for its personalized service, where staff take the time to educate customers about diamond quality, including the 4 Cs—cut, color, clarity, and carat weight. Customers have highlighted the expertise of staff members, notably Serene, a certified gemologist, who is recognized for her friendly and knowledgeable assistance. The store operates in Los Angeles County and offers services such as custom jewelry design, engagement and wedding rings, and jewelry repairs.

The total number of reviews reviewed amounts to 140, and the sentiment analysis reflects a predominantly positive experience among customers.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 5%
Negative: 0%

Positive reviews frequently mention the store's exceptional customer service and the genuine willingness of staff to help find the perfect ring. Customers appreciate the depth of knowledge shared and the absence of pressure during the buying experience. A small number of comments reflect neutral sentiments related to the store's appointment system, which some customers feel can be limiting.

Best Review:
Stanley Wong praised the honesty in pricing and the excellent customer service at Pro Gems Jewelry, emphasizing that everyone he referred to the store had happy experiences.

Worst Review:
No negative reviews were identified that met the criteria for mention.

| Opening Hours |
|------------------------|
| Monday to Sunday: 12:00 PM - 7:00 PM |

Staff members mentioned include Serene and Patrick.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.