Paffrath Jewelers, located at 685 W Bridge St Suite 8, Owatonna, MN 55060, is a distinguished jeweler specializing in engagement ring creation and custom jewelry design. This family-owned business has built a reputation for offering a wide selection of high-quality, durable jewelry crafted with care. With a strong focus on customer service, the owner, Callan Paffrath, has garnered praise for her attentiveness and expertise in guiding customers through the engagement ring selection process.

The store operates within Steele County and has received 40 reviews online. Many customers commend the welcoming atmosphere and the personalized attention they received during their visits. Positive sentiments highlight the exceptional craftsmanship and reasonable pricing, with clients frequently mentioning the beautiful custom designs tailored to their preferences.

However, not all reviews are glowing. A few negative comments address concerns about customer service experiences, with some users feeling their concerns were not adequately addressed. Despite these critiques, the overall sentiment leans heavily positive, reflecting a customer approval rating of approximately 85%.

Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 06:00 PM |
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 05:30 PM |
| Saturday | Closed |
| Sunday | Closed |

Staff: Callan Paffrath

Overall Sentiment from Online Customer Reviews:
The feedback from online customers indicates a positive atmosphere overall, with 85% positive sentiments, 10% neutral, and 5% negative.

Best Review:
Mike expressed his gratitude for Callan's exceptional help during his engagement ring purchase, emphasizing how her dedication turned a stressful task into a delightful experience, resulting in a beautiful ring that has garnered much admiration.

Worst Review:
A customer named T shared a negative experience, feeling that a staff member was dismissive and unhelpful, which left a poor impression despite his willingness to engage with the business.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.