Paquette's Jewelry & Repair, located at 2 Whalen Rd, Massena, NY 13662, offers exceptional services specializing in engagement ring creation and jewelry repair. Known for their friendly and knowledgeable staff, customers often highlight the personalized service provided by the owner, who is experienced in the jewelry field. The store has garnered a positive reputation among clients, showcased by its high average rating of 4.9 based on 31 reviews across various platforms.

The jeweler focuses on in-house repairs and can create stunning custom engagement rings tailored to individual desires, ensuring a memorable experience for clients looking to mark special occasions. Customers appreciate the reasonable pricing and the attention to detail during the design and repair processes.

Operating hours are as follows:

- Monday: Closed
- Tuesday: Closed
- Wednesday: 9 AM – 5 PM
- Thursday: 9 AM – 5 PM
- Friday: 9 AM – 5 PM
- Saturday: Closed
- Sunday: Closed

The overall sentiment from online customer reviews indicates a remarkably positive experience, with 90% of the feedback being positive, 7% neutral, and only 3% negative. The themes of gratitude for expert craftsmanship and fair pricing heavily dominate the positive comments, while the few negative reviews seem to be isolated incidents.

Best Review:
Michele noted the exceptionally friendly service and great prices offered by the jeweler, highlighting a positive experience overall.

Worst Review:
One reviewer expressed disappointment over a specific mishap but acknowledged that the outcome of their repaired items was satisfactory in the end.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.