Peets Jewelers, located at 10 Phillips Street, Massena, NY, is a treasured establishment in St. Lawrence County, renowned for its exceptional services in engagement ring creation and personalized customer care. The family-owned business has been serving the community since 1950, emphasizing quality craftsmanship and a wide selection of jewelry, including diamonds and gold. The store is celebrated for its friendly and knowledgeable staff, who strive to provide a welcoming atmosphere for all customers.

Operating hours are as follows:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed
- Phone number: (315) 769-9565

The overall sentiment from online customer reviews reflects a predominantly positive experience, with a calculated sentiment score of 82% positive, 15% neutral, and 3% negative. Customers frequently commend the staff's expertise, the store's impressive selection, and the personalized attention provided, making them feel valued. However, there are occasional critiques regarding customer service experiences and issues with product orders.

Best Review:
James highlighted the excellent service and knowledgeable staff, noting that Peets Jewelers has a wide selection of quality jewelry tailored to meet customer needs.

Worst Review:
Justin expressed frustration over poor treatment from an engraver associated with the store, resulting in a lost sale, which he found disappointing given the potential for a significant purchase.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.