Precious Gems Jewelers, Folsom CA
Precious Gems Jewelers, located at 723 Sutter St, Folsom, CA 95630, is a well-regarded establishment specializing in engagement ring creation and a range of jewelry services. With an average rating of 4.7 based on 55 reviews, the store has built a reputation for exceptional customer service and a commitment to quality craftsmanship. The knowledgeable staff, including owner Roman, is dedicated to guiding customers through the process of designing custom engagement rings, ensuring a tailored and personal experience.
The jeweler offers various services, including jewelry repairs, custom jewelry design, and watch repairs, making it a one-stop shop for all jewelry needs. Customers frequently commend the welcoming atmosphere and the expertise of the team, such as Inessa, who helps clients find or create the perfect piece within their budget.
However, there are also mixed reviews regarding the clarity of service pricing and communication, particularly related to additional charges for services like welding and sizing, indicating that clearer communication could enhance the customer experience.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 83%
Neutral sentiment: 10%
Negative sentiment: 7%
**Highlight Reviews**:
Best Review: A customer praised Precious Gems Jewelers for their outstanding engagement ring creation services, highlighting the attentive staff and beautiful craftsmanship, particularly noting the owner’s expertise in guiding them through the design process.
Worst Review: Another review expressed frustration over a lack of clarity regarding service charges, particularly about welding and sizing, resulting in dissatisfaction with the overall service experience.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
|**Hours of Operation**|
|---------------------|
|Monday | Closed |
|Tuesday | 10:00 AM - 5:00 PM|
|Wednesday | 10:00 AM - 5:00 PM|
|Thursday | 10:00 AM - 5:00 PM|
|Friday | 10:00 AM - 5:00 PM|
|Saturday | 10:00 AM - 5:00 PM|
|Sunday | Closed |
Staff members mentioned include Roman and Inessa.
