Professional's Jewelry Repair, Rockwall, TX
Rockwall Professional Jewelers, located at 3021 Ridge Rd #102, Rockwall, TX 75032, offers exceptional services in custom jewelry design and repair, particularly renowned for engagement ring creation. The store has received a substantial number of reviews, totaling 44, indicating a strong presence in the local jewelry market. Customers frequently mention the store’s welcoming environment and dedicated staff, ensuring a satisfying experience for those seeking to create the perfect engagement ring.
The skilled team at Rockwall Professional Jewelers is praised for their craftsmanship, attentiveness, and honesty. Many reviewers emphasize the staff's exceptional customer service, specifically highlighting positive interactions with Tom and Irvin, who assist clients in creating personalized jewelry that reflects their unique styles. Positive reviews depict a community-focused jeweler that excels in repairs and custom designs, resulting in high customer satisfaction.
Conversely, there are some complaints regarding specific repair services, where customers noted dissatisfaction with the outcome, particularly in the case of watch repairs. Nevertheless, the overall response to the business remains favorable, as they are committed to addressing any concerns raised by customers.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review: A customer named Michelle praised the store for their friendly service and the high-quality resizing of her ring, expressing gratitude for the positive experience.
Worst Review: Malcolm expressed disappointment regarding his watch repair, stating that the work done did not meet his expectations, which he felt was a letdown.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Thursday: 10:00 am – 6:00 pm
- Friday: 10:00 am – 6:00 pm
- Saturday: 10:00 am – 5:00 pm
- Sunday: Closed
- Monday: 10:00 am – 6:00 pm
- Tuesday: 10:00 am – 6:00 pm
- Wednesday: 10:00 am – 6:00 pm
Staff Members Mentioned: Tom, Irvin
