Located at 1109 Ridge Rd, Rockwall, TX 75087, Shanks Jewelers has served the community for years, specializing in engagement ring creation and various jewelry services. The establishment is known for its personalized customer service and skilled craftsmanship. Staff members, including the owner, Sam Shanks, have earned a good reputation for their welcoming demeanor and expertise in custom jewelry design. The store operates in Rockwall County and offers services such as watch repair, jewelry appraisals, and custom engagement rings.

Customer feedback reflects a mixed atmosphere.
Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 10%
Negative: 35%

Positive sentiments often highlight the friendly staff and high-quality work, particularly in engagement ring customization and repairs. Customers appreciate the helpfulness and honesty of the jeweler, noting that they feel valued during their visits. However, there are notable criticisms regarding customer service and inconsistent experiences, emphasizing some negative interactions with the staff.

Best Review:
Amber commended the staff for their friendliness and reasonable pricing for repairs, often expressing gratitude for the excellent customer service received.

Worst Review:
Lauren expressed frustration over a negative experience where she felt pressured into purchasing another watch and did not receive her original watch back, citing dishonesty and a lack of accountability from the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Friday: 10 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed

Staff members include Sam Shanks.