R and R Jewelry Company, located at 3950 S Carrier Pkwy Ste 130, Grand Prairie, TX 75052, offers specialized services in custom engagement ring creation and comprehensive jewelry repair. Customers have noted the personalized attention given to designing unique pieces, showcasing the artistry and expertise in working with gold, platinum, and silver. The store has garnered attention for both its craftsmanship and the owner’s extensive experience in the jewelry industry.

Despite the positive aspects, reviews reflect a mixed sentiment about the customer service, particularly citing a range of interactions with the owner, which can influence the overall experience. Some customers express satisfaction with the quality and pricing of the work done, while others have reported issues with rudeness and unsatisfactory outcomes in repairs, which significantly affects their willingness to recommend the store.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 25%
Negative: 40%

Highlight Reviews:
Best Review: Bonnie Baker highlighted the excellent job performed on her ring sizing at a great price, praising the speed and quality of the service.
Worst Review: David Daugherty expressed deep dissatisfaction, stating his engagement ring was ruined and deemed the work as poor and irreversible.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday to Friday: Not specified
- Saturday: Not specified
- Sunday: Not specified

Staff:
- Randy Cates (Owner)