Rare Exception Jewelers in Jackson CA
Rare Exception Jewelers, located at 12120 Industry Blvd Ste 33, Jackson, CA 95642, is a notable destination for those seeking exquisite engagement ring creation and jewelry services. This family-owned establishment has been serving the Amador County community since 1987. The shop offers a broad range of services specializing in custom design jewelry, including engagement rings, resizing, and repair services. Their commitment to customer satisfaction is evident in their quick turnaround for repairs and the dedicated attention they provide to clients looking to create unique pieces.
With a total of 25 reviews assessed, the overall sentiment from online customer reviews is overwhelmingly positive. Positive experiences emphasize the friendly, knowledgeable service provided by Chris and Paula, the owners, who are praised for their creativity and ability to capture the client's vision in custom designs. Customers frequently express appreciation for the prompt service and high-quality craftsmanship. Negative sentiments, while less common, highlight occasional delays in service due to high demand, which some customers found frustrating.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%
| Days | Hours |
|------------|-------------------|
| Monday | 10:00 AM - 5:00 PM|
| Tuesday | 10:00 AM - 5:00 PM|
| Wednesday | 10:00 AM - 5:00 PM|
| Thursday | 10:00 AM - 5:00 PM|
| Friday | 10:00 AM - 5:00 PM|
| Saturday | 10:00 AM - 2:00 PM|
| Sunday | Closed |
Staff members include Chris and Paula, who are mentioned as the primary owners.
Best Review: A customer expressed gratitude for the quick turnaround time when they needed a ring repair urgently. They were pleasantly surprised to receive the finished piece the very next day, highlighting the consistent, friendly service experienced during multiple visits.
Worst Review: One review noted disappointment with delays in jewelry repair, indicating that the jeweler was often too busy to tend to repairs promptly. The customer felt that the service lagged during peak times.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
