Riviera Jewelry, located at 19001 Ventura Blvd, Tarzana, CA 91356, is a well-regarded jeweler specializing in engagement ring creation and custom jewelry design. Customers praise the service and craftsmanship excellence provided by the team, specifically noting the hands-on approach to selecting and designing engagement rings. The staff, including Ron and Yuval, are highlighted for their dedication to customer satisfaction, providing personalized service that resonates with many patrons.
Despite the positive feedback, some customers voiced concerns regarding communication challenges and missed deadlines, which affected their overall experience. The reviews cover a total of 19 entries, reflecting a mix of sentiments.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 5%
- Negative: 10%
**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
**Staff Members:**
- Yuval
- Ron
Best Review: A customer highlighted their exceptional experience with Yuval, praising his attentive service while creating a custom engagement ring that surpassed expectations in both design and quality.
Worst Review: One reviewer shared a negative experience citing their frustration with delayed communication and unhelpful remarks during the custom design process, which led to stress and dissatisfaction.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 19
Store Phone Number: 8187052454