Robertson Jewelers, located at 2 Bank Street, New Milford, CT 06776, is renowned for its specialized services in crafting exquisite engagement rings. Offering custom designs in platinum, palladium, and gold, the jeweler incorporates diamonds and precious stones to create unique pieces tailored to individual preferences. The business has been a fixture in Litchfield County since 1945 and continues to provide excellent customer service, led by owner Brad Tranfield, a Certified Gemologist Appraiser with extensive experience.

Customer feedback indicates a generally positive sentiment towards Robertson Jewelers, highlighted by a total of 66 reviews. Clients appreciate the thoroughness, honesty, and warm service received during their visit. Notably, many reviews underscore the passionate attention to detail in engagement ring design, as well as the friendly atmosphere created by the knowledgeable staff. However, there have been instances of criticism regarding customer service, particularly in specific interactions that left customers feeling undervalued.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours**:
| Day | Hours |
|------------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

**Staff Members**:
- Brad Tranfield

Best Review:
Kelley praised Robertson Jewelers for its exceptional customer service, highlighting the lovely atmosphere and the owner's genuine dedication to putting customers first, particularly during a ring repair.

Worst Review:
Laura expressed disappointment with her experience, citing rudeness from staff when she sought assistance with a ring sizing, which left her feeling unwelcome and dismissed.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.