Rogers & Hollands Jewelers, located at 2500 N Mayfair Rd, Mayfair Mall, Wauwatosa, WI 53226, is a family-owned jeweler renowned for its exceptional engagement ring creation and personalized service. With over a century of experience in the jewelry industry, they offer a wide selection of wedding bands and engagement rings, including options for custom designs. The skilled staff, led by store manager Larry, provides personalized attention to each customer, helping them find the perfect ring tailored to their preferences and budget.
While many positive reviews praise the knowledgeable and patient staff for their assistance in creating memorable engagement rings, some customers shared concerns regarding inconsistent customer service, engagement ring sizing issues, and prolonged repair times. The store's commitment to customer satisfaction is evident, but experiences can vary.
Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%
Best Review: Grant commended the helpful staff at Rogers & Hollands, particularly Jason, for guiding him through the process of purchasing an engagement ring and wedding bands, making the experience smooth and enjoyable.
Worst Review: Tricia expressed frustration over repeated issues with her engagement ring, including loose diamonds and poor communication regarding repairs, indicating dissatisfaction with the overall service experience.
Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
Staff Members: Larry (Store Manager)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 62.5%
Total Customer Feedback Reviewed: 238