Rolland's Jewelers, located at 500 North Milwaukee Avenue, Libertyville, IL 60048, is a highly regarded family-owned jeweler that specializes in custom engagement ring creation and extensive jewelry services. With a significant number of reviews totaling 824, the store is known for its exceptional customer service and knowledgeable staff.

The team at Rolland's, which includes experienced consultants like Marlee and AnneMarie, is dedicated to ensuring a personalized experience for customers in search of the perfect engagement ring. They focus on educating clients about diamonds and offer a range of jewelry repair services, including sizing and restoration, demonstrating a commitment to quality craftsmanship.

However, reviews also indicate some mixed experiences. While many customers praise the attentive service and tailored guidance received in their jewelry selections, there have been isolated comments regarding repair mishaps and communication issues.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
One customer, Elaine, highlighted her satisfaction with Marlee's service in transforming her engagement ring, noting Marlee's knowledgeable and candid approach to showcasing the diamond better.

Worst Review:
Another reviewer, Ana, expressed disappointment after experiencing resistance to a simple polishing request, feeling that Rolland's could have handled her watch repair request better.

**Store Hours:**
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

**Staff Members:**
- Marlee (Owner - 2nd Generation)
- AnneMarie (Director of Sales & Operations)
- Veronica (Jewelry Consultant)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.