Royale Jewelers, located at 7000 Arundel Mills Circle, Suite 315, Hanover, MD 21076, provides exceptional services in custom engagement ring creation and a variety of jewelry repair services. With a phone number of 410-540-9009, this family-owned establishment has garnered attention for its knowledgeable staff and personalized service, making it a premier destination for couples seeking to create their dream engagement rings.
The shop is led by Charles Garcia, Vice President, and Anh Tran, the President and Master Jeweler, both recognized for their expertise in the jewelry field. Customers appreciate the store’s focus on exquisite craftsmanship and detailed customer care. With a collection that includes diamond jewelry, gemstones, and unique custom designs, Royale Jewelers caters to diverse preferences and budgets.
The atmosphere is often described as warm and welcoming, where visitors feel valued and comfortable during the selection process. Many reviews highlight the patience of the staff, particularly when guiding customers through the complexities of engagement ring options, which reinforces the store's reputation for providing an enjoyable shopping experience.
Overall, reviews from various platforms confirm that Royale Jewelers has received a total of 81 reviews. Positive sentiments dominate, with approximately 85% of reviews reflecting satisfaction with the quality of service, craftsmanship, and customer interactions. However, some customers reported experiences of dissatisfaction, particularly concerning unexpected issues with repairs or service delays, amounting to about 15% negative feedback.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 0%
- Negative: 15%
Best Review: A customer commended the team for their exceptional guidance in creating the perfect engagement ring, noting the staff’s knowledge and friendly demeanor as standout qualities.
Worst Review: One reviewer expressed disappointment with a delay in ring resizing, stating that the jewelry was not ready at the anticipated time, which led to frustration regarding their purchase.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: 11:00 AM - 6:00 PM
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 6:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff members mentioned:
- Charles Garcia, Vice President
- Anh Tran, President and Master Jeweler
Positivity Score: 85%
Total Customer Feedback Reviewed: 81
Store Phone Number: 4105409009
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