Sands Company Jewelers, located at 26000 Chardon Rd, Richmond Heights, OH, has established itself as a cherished destination for those seeking to create breathtaking engagement rings. Since its inception in 1988, this family-owned business is known for its artisanal craftsmanship and personalized service, making it a favorite in Cuyahoga County.

Owner Steve Kozlowski and his dedicated team provide a warm and welcoming environment, guiding customers through the intricate process of designing custom jewelry. They take pride in listening to customer preferences and exceeding expectations, particularly with engagement rings that blend personal stories with exquisite design. Many patrons appreciate the transparent education surrounding the selection of diamonds and gemstones, and the care taken to bring their visions to life.

Customer Sentiment: Around 80% of customers are highly satisfied, while 10% have expressed neutral sentiments and another 10% have faced issues, mostly related to communication.

Opening Hours:
Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Best Review: Joseph praised Sands for their outstanding quality and attentive staff, highlighting how welcomed he felt and how seamlessly they assisted him in creating a custom engagement ring.

Worst Review: Marge mentioned that while the service was friendly, she found the prices less competitive compared to chain stores, indicating a desire for more affordable options.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.