Satterfield & Dempsey Jewelers, located at 621 S Houston Lake Rd, Warner Robins, GA 31088, is a jeweler well-regarded for its engagement ring creation services. With over 20 years of experience, this family-owned store was founded by Sam Satterfield and Van Dempsey, both certified gemologists who are committed to providing exceptional customer service. The store offers a variety of services including custom jewelry design, repairs, and appraisals, catering to the needs of customers in Houston County.

The atmosphere at Satterfield & Dempsey is generally welcoming, with an emphasis on providing a friendly experience. Staff members are noted for their helpfulness and professionalism, often going the extra mile to assist customers in finding the perfect piece, such as engagement rings. However, there have been some negative remarks regarding customer service, suggesting inconsistency in staff attentiveness.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 16%
Negative: 16%

Highlights from reviews reflect the store's quality and service. Many customers recommend Satterfield & Dempsey for engagement ring purchases due to their vast selection and responsive staff, while a few express dissatisfaction with the service experienced during busy periods.

Best Review: A customer praised the staff for their kindness and the store's selection of jewelry, highlighting the team's efforts to help find suitable pieces.

Worst Review: Another customer felt unwelcome and ignored upon entering, mentioning a lack of assistance despite being ready to make a significant purchase.

Opening Hours:
| Day | Hours |
|-----------|--------------------|
| Monday | 9:30 AM - 6:00 PM |
| Tuesday | 9:30 AM - 6:00 PM |
| Wednesday | 9:30 AM - 6:00 PM |
| Thursday | 9:30 AM - 6:00 PM |
| Friday | 9:30 AM - 6:00 PM |
| Saturday | 9:30 AM - 3:00 PM |
| Sunday | Closed |

Staff members noted: Sam Satterfield, Van Dempsey.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.