Saxon's Diamond Centers, located at 217 Baltimore Pike, Bel Air, MD 21014, offers exceptional services in engagement ring creation and a wide selection of fine jewelry. With a phone number of (410) 836-8000, they are recognized as one of Maryland's leading jewelry stores, operating since 1958. The store is known for its custom design work and high-quality diamonds, where each diamond is meticulously selected for brilliance and value. Customers can expect a welcoming atmosphere, with all staff ready to assist in choosing the perfect ring.

Positive reviews frequently highlight the excellent customer service, with several clients praising the patience and expertise of staff members like Eddie and Donna. They often mention how the staff makes the process enjoyable and stress-free, going above and beyond to address customer needs. The store’s commitment to quality and customer satisfaction stands out, reinforcing its reputation in Harford County.

However, there are some negative experiences noted among customers. A few reviews reflect dissatisfaction regarding the service received during repairs, expressing concerns over the handling of vintage watches and jewelry. Despite these mixed sentiments, many patrons appreciate the quality of the jewelry and the dedication of the staff.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: A customer commended Eddie for his exceptional support during the engagement ring purchasing process, noting that he was knowledgeable and went above and beyond to ensure satisfaction.

Worst Review: Another customer expressed frustration regarding a poor experience with ring repairs, mentioning that after returning home, their ring fell apart, leading to a lack of trust in the service provided.

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff members frequently mentioned include Eddie and Donna.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.