Zales Jewelers, located in Harford Mall at 676 Baltimore Pike, Bel Air, MD 21014, operates under the phone number (410) 638-9656. This well-established jeweler has been providing exceptional diamond jewelry since 1924, catering primarily to engagement rings through personalized services. Customers appreciate the store's custom jewelry options, reliable repair services, and the ability to create stunning engagement rings tailored to individual styles and preferences. The staff is noted for their helpfulness and knowledge, with several reviews praising individuals like Flora and Fred for their exceptional customer service.

However, there are also reports of inconsistent service experiences, with some patrons mentioning unprofessional conduct from certain employees, which occasionally marred their overall satisfaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 66%
- Neutral: 15%
- Negative: 19%

**Best Review:** Bernard noted that the staff made selecting wedding rings a delightful experience due to their professionalism and positive attitude.

**Worst Review:** Alexandria expressed frustration with the store manager's behavior, describing it as rude and unhelpful during her visit.

Opening Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Members Mentioned: Flora, Fred, Debbie

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*