Serengeti West Fine Jewelers, located at 951 Monterey St, San Luis Obispo, CA 93401, is a highly regarded jeweler in San Luis Obispo County known for its exceptional engagement ring creation service. With a solid rating of 4.8 from 54 reviews, the store excels in customer service and offers a diverse selection of rings, along with services such as custom designs, jewelry repair, appraisals, and gemstone repair. The knowledgeable and friendly staff, including owner Kathleen D., create an inviting atmosphere where clients feel valued.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Positive reviews consistently highlight the store's attentive service and ability to craft beautiful custom engagement rings tailored to clients’ specifications. Customers appreciate the extensive selection, expert guidance, and welcoming environment. Some clients expressed disappointment with longer wait times for certain orders, leading to a few negative reviews about delayed service experiences.

Best Review:
Devin praised Serengeti West for its excellent service, mentioning how welcoming the staff was and emphasizing how they felt like they gained a new family through their interactions.

Worst Review:
Kristen noted dissatisfaction over a perceived delay in receiving an order for her husband's wedding ring, after previously expressing satisfaction with a prior purchase.

**Hours of Operation:**
| Day | Hours |
|----------|----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday| 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff Members:
Kathleen D.