Sessoms & Sons Jewelers, located at 204 Springcrest Dr, Fort Mill, SC, operates within York County and specializes in custom jewelry and repairs, particularly focusing on engagement ring creation. With 101 reviews assessed, the store has garnered a reputation for its friendly service and knowledgeable staff. Dusty Goddard, a skilled bench jeweler with over 16 years of experience, ensures that each piece is crafted with care, while the welcoming atmosphere makes customers feel like family rather than just clients.
Customers praise the shop for its exceptional craftsmanship and customer service, consistently highlighting the personalized attention to detail provided during the engagement ring design process. However, a few reviews reflect dissatisfaction regarding sizing issues and follow-up customer service, resulting in a mixed sentiment.
Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 9%
Negative: 3%
**Opening Hours:**
- Monday: 10 AM – 2 PM
- Tuesday: 10 AM – 5:30 PM
- Wednesday: 10 AM – 5:30 PM
- Thursday: 10 AM – 5:30 PM
- Friday: 10 AM – 5:30 PM
- Saturday: Closed
- Sunday: Closed
**Staff Members:**
- Dusty Goddard
Best Review:
A customer commended the shop for repairing a family heirloom ring beautifully, stating that their experience exceeded expectations and they were thrilled with the result.
Worst Review:
One customer reported an issue with a ring being sized incorrectly, which caused frustration due to additional repair work needed, suggesting that the customer service could improve in situations where mistakes occur.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 101
Store Phone Number: 8038025201