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Setterberg Jewelers, located at 9885 W Bell Rd, Sun City, AZ 85351, is a well-established, fourth-generation, family-owned jewelry store that has been serving the West Valley for over 50 years. Known for its exceptional service in custom engagement ring creation, the jeweler offers a wide array of fine jewelry, watches, and estate jewelry. The staff is recognized for their professionalism and willingness to assist clients in selecting or designing the perfect engagement ring to suit their needs.
The store boasts a strong positive reputation, evidenced by a total of 1,048 reviews. Customers frequently commend Kymberlee Setterberg and her team for their friendly demeanor and expert guidance throughout the engagement ring selection process. Many reviews highlight the impressive craftsmanship and attention to detail within their bespoke jewelry offerings.
However, there are a few isolated mentions of service issues that suggest room for improvement, primarily related to pricing discrepancies on certain pieces. Overall, the response from clients reflects an overwhelmingly positive sentiment, with an estimated 90% of reviews expressing satisfaction with their experiences at Setterberg Jewelers.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 8%
- Negative: 2%
Best Review: A customer expressed delight with their engagement ring, praising the attentive and friendly service provided by Kymberlee and her team, noting how they felt like part of the family throughout the buying process.
Worst Review: A customer mentioned encountering a situation where a piece was mispriced, leading to frustration, but acknowledged that the overall experience was still positive.
**Operating Hours:**
- Monday: 9:30 AM – 5:00 PM
- Tuesday: 9:30 AM – 5:00 PM
- Wednesday: 9:30 AM – 5:00 PM
- Thursday: 9:30 AM – 5:00 PM
- Friday: 9:30 AM – 5:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
**Staff Members Mentioned:**
- Kymberlee Setterberg
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 94%
Total Customer Feedback Reviewed: 1048
Store Phone Number: 6239726130
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