Shearer the Jeweler, located at 22 N. Washington St, Easton, MD 21601, is a renowned jewelry store celebrated for its exceptional engagement ring creation and dedicated service. With a long-standing history in Talbot County, this establishment offers a wide selection of fine jewelry, encompassing platinum, yellow gold, and white gold bridal collections, including engagement rings and wedding bands. Customers appreciate the knowledgeable staff, with owner Steve Shearer often on hand to provide personalized assistance.

Positive reviews highlight the store's commitment to customer service and the quality of its craftsmanship. Many customers express satisfaction with the helpfulness and knowledge offered by the staff, praising how they guide clients through the engagement ring selection and creation process.

Conversely, some negative feedback reflects concerns about specific service interactions, particularly regarding watch repairs and battery replacements that did not meet customer expectations. A few patrons noted an inconsistency in service, suggesting that while the jewelry quality remains high, the repair services may vary.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Customer Reviews Sentiment**: Many customers have articulated their positive experiences, particularly regarding engagement ring designs with personalized service, leading to a primarily favorable impression of the store.

**Best Review:** Rocky praised the exceptional customer service, calling it the best jewelry store in the tri-county area for quality and service.

**Worst Review:** Brandon expressed disappointment over the service decline, particularly criticizing how his watch repair request was handled, leading to a lack of resolution for his concerns.

| Opening Hours |
|------------------------|
| Tuesday – Friday: 9:00 AM - 5:30 PM |
| Saturday: 9:00 AM - 4:00 PM |
| Sunday – Monday: Closed |

**Staff Members**: Steve Shearer (owner)

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*