Silva's Fine Jewelry, located at 400 Ocean Ave, Ferndale, CA 95536, is a jewelry store that specializes in creating custom engagement rings and offers various jewelry repair services. With a notable presence in Humboldt County, Silva's Fine Jewelry is run by recognized professionals in the field, including staff member Lowell Daniels, known for his dedication to customer satisfaction and personalized service.
The store's commitment to crafting unique engagement rings is highlighted by customer feedback, with reviews mentioning the attentive service provided during custom design processes. While many customers express appreciation for the quality of workmanship and creative options, there are some negative sentiments relating to product quality and after-sales service.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Positive reviews generally celebrate the impressive custom ring creations and the caring nature of the staff. In contrast, some negative experiences involve dissatisfaction with product quality and service follow-up.
Best Review:
Bob praised Silva's Fine Jewelry for creating a stunning custom ring in a remarkably short timeframe, highlighting the attentive communication and quality of the finished product.
Worst Review:
A customer named Ellen was disappointed with their purchase, feeling that the garnet ring they bought lost its appeal quickly and received unsatisfactory support when they sought assistance regarding its condition.
Opening Hours:
- Monday to Friday: Not specified
- Saturday: Not specified
- Sunday: Not specified
Staff Members:
- Lowell Daniels
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 5
Store Phone Number: 7077864425